Hints, Tips & Frequently Asked Questions (FAQ’s)
No, instead we recommend a combination of Starlink satellite service and WiFi Calling. Starlink’s service will ensure you have broadband internet at your location, and WiFi Calling will ensure you never miss a call or text (including those all important One-Time-Pin (OTP) codes that banks love to send).
Turn on WiFi Calling and your phone will receive messages and calls whenever you are on a WiFi network. This includes connections shared through mobile hotspots. So as long as another smart phone around you has access to a network, your phone can operate through it.
On iPhone, go to Settings –> Phone –> WiFi Calling. For Android, it is under Settings –> Connections.
Ensure you do not have two connections to your NBN modem/router. You should either choose wireless (WiFi) or cable to connect to the internet, never both. Otherwise the connections can interfere with each other, resulting in an unstable connection. We often find the problem is fixed by simply removing the cable.
Bring it to us immediately. Do not put it in rice and hope for the best. To protect your phone after getting it wet, it is important to disconnect the battery immediately. Unfortunately most phones batteries are not easily accessible, so you need to get it to a service center immediately to have the battery disconnected so it doesn’t short and destroy the internal circuits. Placing it in rice usually results in further damage as the rice often gets lodged in the charging ports etc.
Mobile coverage on the East Coast of Tasmania is inconsistent and there are many personal factors that can influence which plan you should choose. Firstly, we do not recommend post-paid plans, as the pre-paid plans are usually more economical. One of the most common money saving tips we offer is to move to a pre-paid plan once your post-paid contract ends, since the telco’s assume you will just continue paying your default plan without considering the cost implications.
Yes, it is important to be responsible for your own phone setup. If you leave the setup of your phone to the store where you purchased it, you may not have all the necessary security information you need in order to replace the phone in the future. Ensure you know the email address and password used when setting up your new phone and record the details somewhere safe. Otherwise you may loose your precious memories later down the track.
To be sure, contact us and we can ensure you are protected, even after the phone is already setup.
Yes, but we specialise only in Apple branded products due to the inconsistent quality of other branded devices. We also only recommend Apple products due to their superior features and security.