Hints, Tips & Frequently Asked Questions (FAQ’s)
Selecting an appropriate NBN provider depends on your individual requirements. For individuals seeking a more reliable service, particularly those with essential medical needs, Telstra often stands out as a reliable choice.
However, for those seeking dependable NBN service without specific medical considerations, we suggest Aussie Broadband due to their exceptional customer service and consistently high-quality offerings. Because we utilize their services, we can offer a $50 discount on your first month of service by following the link below and entering referral code: 10454866.
Aussie Broadband
We understand that every situation is unique and we aim to provide tailored recommendations that align with your needs. Please don’t hesitate to reach out if you require further assistance or clarification.
Please bring it to us immediately. Do not put it in rice and hope for the best. To protect your phone after getting it wet, it is important to disconnect the battery immediately. Unfortunately, most phone batteries are not easily accessible, so you need to get them to a service center immediately to have the battery disconnected so it doesn’t short and destroy the internal circuits. Placing it in rice usually results in further damage, as the rice often gets lodged in the charging ports etc.
If your mobile phone service provider does not cover the East Coast of Tasmania, don’t worry – you can still stay connected through WiFi Calling. By turning on WiFi Calling, your phone can receive calls and messages over any WiFi network, including those shared through mobile hotspots. This means that as long as there is a WiFi network nearby, you can use your phone for communication, regardless of your mobile provider’s coverage.
On iPhone, go to Settings –> Phone –> WiFi Calling. For Android, it is under Settings –> Connections.
Contact us to learn more about setting up WiFi Calling and other connectivity solutions for your remote location.
In areas where traditional cellular service is limited or unavailable, we recommend a combination of Starlink satellite service and WiFi Calling. With Starlink’s high-speed internet service, you can ensure that you have broadband connectivity at your location. WiFi Calling provides an alternative to traditional cellular service, allowing you to make and receive calls and texts, even in areas with no cellular coverage.
At East Coast Tech Services, we specialize in providing affordable and professional technical support services to the East Coast region of Tasmania. Our team of experts is dedicated to helping individuals and businesses in the community stay connected and productive, no matter where they are located. From device repair and web design to data recovery and general IT services, we offer a comprehensive range of solutions to meet your specific needs.
We believe that every individual and business deserves access to reliable and efficient communication systems. That’s why we recommend a combination of Starlink satellite service and WiFi Calling for areas with limited or no cellular coverage. Our experience and custom solutions can help ensure that you stay connected at all times, no matter how remote your location may be.
Contact us to learn more about our services and how we can assist you in achieving seamless connectivity, even in areas with limited cellular coverage.
Ensure you do not have two connections to your NBN modem/router. You should either choose wireless (WiFi) or cable to connect to the internet, not both. Otherwise, the connections can interfere with each other, resulting in an unstable connection. We often find the problem is fixed by simply removing the cable.
Mobile coverage on the East Coast of Tasmania is inconsistent and there are many personal factors that can influence which plan you should choose. Firstly, we do not recommend post-paid plans, as the pre-paid plans are usually more economical. One of the most common money saving tips we offer is to move to a pre-paid plan once your post-paid contract ends, since the telco’s assume you will continue paying your plan without considering the cost implications.
Yes, it is important to be responsible for your phone setup. If you leave the setup of your phone to those at the store where you purchased it, you may not have all the necessary security information you need to replace the phone in the future. Ensure you know the email address and password used when setting up your new phone and record the details somewhere safe. Otherwise, you may loose your precious memories later down the track.
To be sure, contact us and we can ensure you are protected, even after the phone is already setup.
Yes, but we specialise only in Apple-branded products due to the inconsistent quality of other branded devices. We also only recommend Apple products due to their superior features, security and build quality.
Our rates are subject to variation depending on the nature of the job and location. Our standard rate is $140 per hour, charged in 15-minute increments, with a minimum fee of $35 for any consultation. Site visits require a minimum of 1 hour. Saturday & Sunday rates for corporate / business customers are 150% & 200% of normal respectively. Travel expenses are charged for locations outside St Helens at $4 per kilometre from our office. All rates are inclusive of GST. Payment terms are 7 days for services and immediate for hardware purchases.
We are committed to providing fair and transparent pricing to our clients. Our base rate reflects our commitment to delivering high-quality services while ensuring affordability. The call-out and travel charges cover the time and resources required to travel to the job site and provide on-site support. Our travel expenses are calculated based on distance and are included in the final invoice.
At East Coast Tech Services, we strive to provide flexible and competitive pricing to meet the unique needs of our clients. Contact us to discuss your requirements and receive a detailed quote tailored to your situation. We are committed to ensuring that our rates are fair and transparent, so you can be confident that you are receiving the best possible value for your investment.